Highlights 2020

In 2021, we celebrate the 20th anniversary of the founding of e-Boks. Our original vision to provide a secure digital postbox for every single Dane was realized a long time ago – along with many additions that comprise e-Boks’ present business. Next step is taking e-Boks’s value propositions out into more markets.

We look back on a year, in which COVID-19 imprinted an indelible stamp on the world. Many branches of industry are hard hit. We express our deepest sympathies to companies facing the full blow of the pandemic. However, the corona pandemic has also accelerated digitization processes. In Denmark we saw how well-functioning digital public infrastructures enable the speedy, reliable and frequent communication between governments, authorities, businesses and citizens. And how communication is central to enlisting the active support of populations in times of crisis.

As public authorities are required to deliver vital information to their citizens, more countries are now aware of the true value of having an efficient and secure digital infrastructure. In this respect, we have a stronger social obligation to bring our services to the world. And we are making good progress. We currently have more than 20 million users on six markets, most in the Nordics. However, when it comes to a secure digital infrastructure, many other countries still lack what we offer, and Danes now take for granted. From the international perspective, e-Boks is still unique and ground-breaking.

Launch of Value Added Services

Our customer base numbers the thousands of public and private senders in several countries who use the e-Boks platform not only to communicate securely, but also to sign documents and pay bills. The latest addition to the e-Boks family is the e-Boks Plus platform, which is designed to open new pathways that will give our users added value in the shape of new services via the e-Boks app.  Our users have welcomed the new platform with open arms. For example, more than one million people have installed Digital Servicebog (digital vehicle service records), automatic receipts delivered by Storebox and legal services.

Our new Platform-as-a-Service

The new platform is an important driver in our international upscaling. We deliver it as a platform-as-a-service that offers complete integration into business´s architecture in each country. We have made special efforts to build a solution that works in a wide range of technical environments – private cloud, public cloud, hybrid, or on-premises – as this means we can scale the solution to meet the customer's wishes. Meanwhile, we are establishing partnerships with selected local partners on a variety of markets, most recently in the Middle East where we have entered a promising partnership with Batelco.

Revenue Growth

e-Boks A/S emerged from 2020 with a solid growth, on both top and bottom lines. We have succeeded in creating growth in Denmark and internationally. We generated annual revenue of MDKK 266.7, corresponding to about 15 % growth compared to 2019.

Our core business performed well. The total number of documents delivered has increased by 18 % to 610 million. Moreover, our new services got off to a flying start. Measured on revenue, e-Boks has grown by about 50 % in the last four years. All in all, we run a very healthy company.

We will use our strong foundation to invest in further developing e-Boks. We are ready to take our place in international markets, and currently undertaking important realignment in Denmark. Via a new interface, we seek, as always, to be the Danes’ favorite digital communication channel for public and private mail services. Looking ahead, we will be upgrading our domestic technical infrastructure.

Thank You

Finally, I would like to thank our partners and users for their trust and confidence in us during a challenging year. Most of all, I would like to thank my dedicated e-Boks team. You have been extraordinary during extraordinary times. Thanks to you, e-Boks has played a pivotal role in reaching millions of people with communications about COVID-19 during times of great insecurity. There is enormous scope across the globe where we can help create better digital societies with citizens at the center – and thereby plenty of opportunities for us to make a difference. 

As a digital platform provider, we acknowledge our social responsibility. We build our business on the UNGC Ten Principles and our commitment to deliver impact against Sustainable Development Goals 16: Peace, Justice and strong institutions and SDG 12: Sustainable Consumption and Production. We look forward to working with more customers with the implementation of digital sustainable solutions in the years to come.

Ulrik Falkner Thagesen, CEO

Denmark is a model country for digitisation and it even ranked third in the European Commission’s Digital Economy and Society Index (DESI) in 2020, with its connectivity ranked as the best among member states.

So, why is Denmark considered a leading country in terms of digital? This all started in 1996 when the government created a digitisation strategy, one of the firsts in the world. Since then, both public and private sector have worked together to make the lives of Danish citizens easier and more comfortable through technology. An example is the use of digital post boxes supplied by e-Boks, which allows the government to send messages to their citizens securely. The public can also access almost all services online. With the use of digital signatures, they can transact with businesses online. There are also portals where one can pay their taxes or apply for loans.

Other countries can emulate Denmark's example by investing in infrastruture and proper records systems. They should also bring in experts to work with them in terms of digitisation and communicate the benefits of such changes to the public.

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What are the digital opportunities in the time of COVID-19?

It is undeniable that the pandemic has changed the business landscape — from remote working, virtual events, digital documentation, and how we do our marketing. Businesses quickly adapted to these changing times by updating their communications platform or providing new services to their customers. This experience taught enterprises and even governments that digitisation is inevitable. By fully digitising how a business operates, it can save itself beyond the pandemic.

Fully digitised businesses can save money by speeding up processes and freeing up manual labor. These enterprises are also reducing their carbon footprint by eliminating paper in their operations (signing forms, sending payslips etc.) Aside from these, digitisation is also a way of upgrading a company's security, especially if they are partnering with experts in digitisation.

An example is our secure communications platform that provides digital postboxes to governments, banks, hospitals, and other enterprises.

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